Client Support

Quick Response Service

Our award-winning client support team operates upon two main principles: being as prompt and as knowledgeable as possible. When you call there is no wait time, and we will begin working on your problem right away. In most cases, you will talk with an assigned support representative who is familiar with your company and trained to directly resolve your problem. Often, customizations and solutions can be completed with one phone call.

IDS offers a full working staff for both Service and Technical support. They are available from 6 AM to 6 PM Mountain Time. We also have an after-hours tech support line. Contact a support representative via phone, e-mail, or our customer portal.

Call us at (800) 554-1872.
Email us at
Utilize the IDS Help Center.

"The best word to describe my experience with IDS is TERRIFIC! Whenever we add a new program to our product line or need to add new documents to our loan packages, IDS is there for us. The technical assistance is top notch too! We have always had very helpful, friendly and efficient service from IDS and I would recommend your company to anyone that is looking to work with the best! Hats off to your entire staff!"

Toni Oldre
Sioux Empire Federal Credit Union

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